visit information (singapore) - ship visit feedback

PERFORMANCE EVALUATION REPORT

RANLO SINGAPORE is constantly striving to improve the support and service that it provides to visiting fleet units and we need your feedback to assist us in achieving this goal. This survey is designed to help us improve our service. Please take the time to complete this survey, identifying both positive aspects and potential areas of improvement, and return it to A/RANLO LOGISTICS (POSN) prior to your departure or complete the form on our website; www.ranlosingapore.com and return to us via the link. Your assistance and cooperation is greatly appreciated.

  Vessel:   Arrival date:
  Port:
SNW CNB
  Departure date:
 
  SECTION 1 – GENERAL Yes No N/A
1. Was the information pack provided prior to your arrival adequate?
2. Did a RANLO Singapore representative board your vessel immediately on arrival?
3. Were you satisfied with the information provided at the initial briefing?
4. Was a RANLO SINGAPORE representative available 24hrs/day throughout your visit?
5. Were you visited by a RANLO Singapore representative daily throughout your visit?
6. Were you satisfied by the performances of the RANLO SINGAPORE representatives during your visit?
  Please provide additional comment below on all ‘no’ answers.
 
 
  SECTION 2 – SERVICES    
 
Score Criteria Score
Unacceptable 1
Meets Some Expectations 2
Meets Expectations 3
Exceeds Expectations 4
Not Applicable 5
  Services Quality Timeliness
1. Tugs and Pilot
2. Berth/Wharf
3. Line Handlers
4. Brows
5. Fenders
6. Pontoons
7. Liberty Boats
8. Generators
9. Materials Handling Equipment
10. Customs
11. Quarantine
12. Connection of Shore Sewer
13. Connection of Shore Water
14. Connection of Shore Power
15. Connection of Shore Telephone
16. Mobile Telephones
17. Garbage and Trash Removal
18. Work Shop Facilities
19. Provisions – Procurement and Delivery
20. Provisions – Quality
21. Stores – Delivery
22. Local Purchase Requirements – Procurement and Delivery
23. CHT Disposal
24. Service Vehicles Provided
25. Mail and Newspaper Service
26. Laundry
27. Accommodation Arrangements (Transit Houses)
28. Currency Exchange
29. Medical and Dental services
  Please provide additional comment below if you marked us either 1 or 4.
 
 
  SECTION 3 - PROBLEMS Yes No
1. Did you experience any significant problems regarding services or goods provided during your port visit?
2. If yes, did you report them to a RANLO SINGAPORE representative?
3. If yes, were all problems resolved to your satisfaction?
  Please provide additional comment below on all ‘no’ answers.
 
 
  SECTION 4 – AMPLIFYING OR GENERAL REMARKS
  Please share:
1. Positive feedback regarding our performance.
2. Information about your port visit and areas that we at RANLO SINGAPORE can improve.
 
 
 
 
     
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